I've had the same Amazon account for 20+ years. Used it from multiple countries. Bought things worth thousands.

And now, in the middle of a major move with lots of orders, they close my account and I don't know what's going on. I get emails saying orders shipped (and at least one high-value order has been duplicated) but I can’t track them, or cancel the duplicated one.

I contacted support several times, but their response is basically, “We’ve escalated to another team and they’ll contact you.”

I get emails from no-reply email addresses which say contradictory things but I can’t ask questions to clarify. And of course, contacting support again isn’t helpful 😞

Anybody know a direct contact at Amazon who might be able to help?

Please boost for reach? 🙏

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